Frequently Asked Questions
1. What size will my crystal be?
Our crystals come in all different shapes and sizes. Typically your crystal can range from around the size of a quarter to the size of your palm. We like to think: "You don't choose the crystal but the crystal chooses you!"
2. Why does my candle wax look discolored or "frosty"?
Frosting is common with soy wax candles and because we don't use preservatives, this may occur, but don't worry, your candle is perfectly safe to burn.
3. Why does my wick look like a mushroom after burning?
"Mushrooming" is a common occurrence with natural cotton wicks. Just be sure to trim your wick to 1/4 inch to avoid a large flame and to prevent wick mushrooming. For more info on how to care for your candle, follow the care instructions provided in your thank you card.
4. Why does my wax look like "swiss cheese" after burning?
Your wax may look like swiss cheese after burning and that's okay! This is also common for soy wax. At Roam we only use 100% all-natural soy wax because we believe it is the best choice among waxes out there.
5. Do you wholesale?
Yes! Please email us at firstname.lastname@example.org for consideration as a wholesale partner.
For more questions feel free to email us at